REE Medical is a 100% remote and neutral, third-party medical organization that passionately provides a customer-focused service to our Veterans by coordinating care and ensuring they receive accurate, quality disability examination(s) and documentation. REE Medical has seen expansive growth over the last several years and is excited to continue the growth of helping those who served our nation.
We take pride in our family-oriented culture and value our employees’ happiness in their day-to-day work environment. All employees work from home, providing flexibility in work location. We are dedicated to creating a positive, supportive work culture for the individuals that join our organization to passionately serve individuals who fought for our country.
The Medical Coordinator will facilitate scheduling for Veterans, clinics, and providers across the country for physical and mental health disability assessments. They will provide customer-focused service and liaise with contracted Provider clinics and physicians as needed.
Duties/Responsibilities
We take pride in our family-oriented culture and value our employees’ happiness in their day-to-day work environment. All employees work from home, providing flexibility in work location. We are dedicated to creating a positive, supportive work culture for the individuals that join our organization to passionately serve individuals who fought for our country.
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Job DescriptionThe Medical Coordinator will facilitate scheduling for Veterans, clinics, and providers across the country for physical and mental health disability assessments. They will provide customer-focused service and liaise with contracted Provider clinics and physicians as needed.
Duties/Responsibilities
- Serve as the main point of contact for 30+ contracted clinics and providers.
- Identify and match veterans with geographically appropriate providers or clinics and facilitate appointment scheduling.
- Provide customer service and address veteran inquiries regarding scheduling availability, drive time, appointment expectations, status updates, etc.
- Answer and direct calls and respond to voicemails in a timely manner.
- Contribute to email maintenance within the shared department inbox.
- Provide administrative support for medical document maintenance and completion.
- Assist in processing provider and clinic change requests.
- Previous experience coordinating medical appointments and liaising with providers preferred.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to function independently in a high-paced and at times stressful environment.
- Ability to learn new tasks and processes remotely using live and recorded video trainings and written materials.
- Proficient with Microsoft Office Suite or related software.
- High school diploma or equivalent.
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