Grow your career at Cedars-Sinai!
Cedars-Sinai International is the global extension of Cedars-Sinai’s mission, vision, and values. We are here to support patients and providers from all around the globe looking for the highest quality care at one of the world’s leading healthcare institutions.
$ads={1}
Every year, thousands of patients from around the world receive treatment at Cedars-Sinai. We offer treatments, surgeries, and clinical trials. Cedars-Sinai is known for ground-breaking medical research and care. We treat each patient with a treatment plan.Why work here?
Cedars-Sinai Medical Center has been ranked the #1 hospital in California and #2 hospital in the nation by U.S. News & World Report, 2022‑23. When you join our team, you’ll gain access to our innovative biomedical research facilities and advanced medical education programs. We are dedicated to helping you further your expertise — we offer learning programs, tuition reimbursement and projects so you can achieve certifications and degrees while gaining the knowledge and experience needed to advance your career.
We take pride in hiring the best, most hard-working employees. Our dedicated doctors, nurses and staff reflect the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation and the gold standard of patient care we strive for.
What will you be doing in this role:
The Patient Liaison is responsible for providing efficient, personalized high-level concierge services to patients to facilitate access to all institutional clinical services and ensure a positive patient experience. This individual serves as a designated patient navigator for patients ensuring timely access to services and providing information and resources to patients. Researches and stays current on Cedars-Sinai specialty services and provides that information to the patient, assists with medical record requests, pre-admission paperwork, appointment/test/procedure scheduling and follow-up. The individual needs to understand and demonstrate cultural sensitivity.
- Demonstrates full command of foreign language (e.g. Arabic, Chinese, Spanish) for assigned geographic area to provide interpretation services for patients.
- Provides real time language interpretation services during physician appointments and/or when receiving hospital services and visits inpatients daily at the hospital. May also be required to translate medical records for second opinion/consultations.
- Partners with other internal Cedars-Sinai departments, physician offices, and external stakeholders (e. g. embassies, insurance companies, referral agencies, consultants, and third-party vendors) to support the delivery of high-quality patient care.
- Works effectively with other to meet goals and achieve the optimal patient experience.
- Serves as the primary contact for triaged inquiries and active patients.
- Responsible for assessing and addressing the patient’s non-clinical needs (language, diet, religion, cultural, accommodations/ tourism, DME, etc), scheduling and coordinating appointments, handling complaints/ questions, and advancing issues to the appropriate supervisor in a timely manner.
- Adheres to all patient services protocols and ensures charting is completed in appropriate applications. Performs basic audits for assigned initiatives.
- Establishes effective working relationships with cross-functional team(s).
- Cultivates and maintains strong customer relationships and rapport with stakeholders and/or client groups.
- Ensures practices and procedures are inclusive of interpersonal and cultural diversity.
Experience Requirements:
Two (2)+ years of experience functioning in a concierge/liaison role or equivalent.
Experienced in Microsoft Office Applications.
Demonstrates full command of a foreign language (e.g. Arabic, Chinese, Spanish) for assigned geographic area to provide interpretation services for patients.
Educational/Certification Requirements:
High School Diploma/GED.
Associate and/or Bachelor degree in Hospitality, Healthcare, or related field preferred.
Certified Medical Interpreter (eligible to acquire upon hire).
Required to take and pass the Cedars-Sinai Medical Interpreter Exam.
Jobs
LI-Hybrid
Working Title: Patient Liaison - GCC
Department: International Health
Business Entity: Cedars-Sinai Medical Center
Job Category: Patient Services
Job Specialty: Patient Relations
Position Type: Full-time
Shift Length: 8 hour shift
Shift Type: Day
Base Pay:$64,500.00 - $95,300.00
