GrandStay Hotel & Suites is the perfect choice for anyone looking for hotels in Luverne, MN. This beautiful hotel near Rock Rapids, IA and Adrian, MN has a range of accommodations and amenities ideal for leisure and business trips.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
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Customer Service Representative Requirements:
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Customer Service Representative Skills:
- Communication Skills: Effective communication skillsare essential in understanding customer issues and providing solutions promptly
- Active Listening Skills: Active listening skills are critical to understanding customer concerns and requirements and making the customer feel valued.
- Patience: L1 support agents must possess patience while handling customer inquiries and providing satisfactory solutions.
- Time Management Skills: Time management skills are crucial for efficiently prioritizing tasks and meeting deadlines.
Job Types: Full-time, Part-time
Pay: $22.06 - $27.06 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Work from home
Experience level:
- 1 year
- Under 1 year
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: Remote
