The Patient Services Representative is responsible for the registration of patients to the Practice and performs duties related to patient/visitor centered customer service.
Additional Responsibilities include:
Keywords: Clerical, Front Desk, Reception, Office, Customer Service.
Additional Responsibilities include:
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- Verifies patient demographic and insurance information/eligibility at time of visit; assures information is accurate, complete and up to date in the chart. Scans insurance card and photo identification when required.
- Provides, explains and reviews registration forms and obtains signatures when required.
- Determines balance due at time of visit including past balance, co-pays/co-insurance and deductibles; takes responsibility for collecting and posting payments in accordance with Cash Control Policy.
- Responsible for making appropriate internal/external notifications regarding scheduled and urgent/emergent admissions to obtain authorization.
- Other duties as assigned.
Keywords: Clerical, Front Desk, Reception, Office, Customer Service.
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